At Aneezay Jewellery, we want you to be happy with your purchase. Please read our exchange policy carefully before placing your order.
7-Day Exchange Policy
You can request an exchange within 7 days of receiving your order in the following cases:
You received the jewellery in a damaged or defective condition.
The size does not fit you, where a size exchange is applicable.
The product is unused and unworn.
The product is returned in its original condition and packaging.
Important: Damaged Items
Please check your parcel immediately upon receiving it. If your jewellery arrives damaged, you must record a clear, continuous unboxing video while opening the parcel and show the condition of the jewellery clearly.
The unboxing video must be provided as proof of damage when contacting us on WhatsApp. Without an unboxing video, we may not be able to process a damage-related exchange.
Please do not wear, alter, wash, or otherwise use a damaged item.
How to Request an Exchange
To start the exchange process, contact us within 7 days of receiving your order:
Please provide your order number, reason for exchange, and relevant photos/videos. Our customer support team will review your request and contact you shortly with the next steps.
Please Note
All exchange requests are subject to inspection and approval. Items that have been used, worn, altered, damaged after delivery, or returned without their original condition and packaging may not be eligible for exchange.
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