At Aneezay, we want you to love your jewellery. If you are not completely satisfied with your purchase, we're here to help.
Returns
We accept returns within 14 days of the delivery date. To be eligible for a return, your item must be:
Unused and in the same condition that you received it
In its original packaging
Accompanied by the original receipt or proof of purchase
Please note that the following items are non-returnable:
Custom or personalized jewellery pieces
Earrings (for hygiene reasons)
Items marked as final sale
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 7–10 business days.
Exchanges
We replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product, please contact us within 48 hours of receiving your order with photos of the damage.
Shipping Returns
To return your product, please mail it to our address provided upon contacting us. You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
Late or Missing Refunds
If you haven't received a refund yet, first check your bank account again, then contact your credit card company — it may take some time before your refund is officially posted. If you've done all of this and still have not received your refund, please contact us at info.aneezay@gmail.com.
Contact Us
For any questions about our refund policy, please reach out to us at: info.aneezay@gmail.com.
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